Terms and Conditions

1. General information

For your convenience, we have listed below some general information about ourselves:

1.1 "We" are The Ashmolean Museum, University of Oxford, whose administrative offices are at the Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH, England.
1.2 If you have an order related query, you may contact us as follows:

Post: Mail Order Department, Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH, England

2. Contract information

2.1 We invite you to place an order with us for the goods (the "Products") described on this website (the "Order") but we reserve the right to refuse to accept your Order. We may choose to exercise this right of refusal if, for example, you have provided incomplete or inaccurate details, there has been a change in pricing structure, or we are unable to deliver the Products at the times required.
2.2 If we accept the Order, we will notify acceptance to you by online electronic means ("Confirmation") to the email address you have given to us on ordering. The Order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of the date we sent the Confirmation. A legally binding contract will be formed between us at the time of sending the Confirmation.

3. Terms of sale

3.1 If we accept your Order we agree to supply the goods ("the Products") from this website which you specify ("the Products").

3.2 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. Subject to the preceding sentence: (i) our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of these terms will be limited to the amount paid by you for the Product concerned; and (ii) we will not be liable to you for loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability.

3.3 To the extent permitted by law, all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our website or any information or service provided through our website are strictly excluded. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an "as is" basis.

4. Price and payment

4.1 The price to be paid for each of the goods or services ("the Price") is displayed on this website.
4.2 The Price is inclusive of Value Added Tax.
4.3 Each Price is the price in force at the date and time of your Order. Any of the Prices may change before or after you place an Order. We try to ensure that the Prices are accurate but the price on your Order will need to be validated by us as part of the acceptance procedure (see clause 2.2). We shall inform you if a Product's correct Price is higher than that stated in your Order and, if so, we give you the right to either reconfirm your Order at the correct price or cancel the Order. The Order is deemed to be cancelled if you do not reconfirm your Order within 7 days of us sending our notice to you of the change in Price.

5. Payment

5.1 You must pay for the Products by credit or debit card at the time you place the Order, at which time you will be notified of the current Price. Your card will only be debited once we have accepted the Order.

6. Cancellation

6.1 You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 working days. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to us. While in your possession, you must keep any Products you intend to return to us in good condition. The rights referred to in this paragraph do not apply where:

6.1.1 the Product is made to your specifications or is clearly personalised;
6.1.2 the Product is one which by reason of its nature cannot be returned;
6.1.3 the Product consists of newspapers, periodicals or magazines;
6.1.4 the Product by reason of its nature is likely to deteriorate or expire rapidly;
6.1.5 the Product consists of audio or video recordings or computer software, and the sealed packaging has been opened or damaged by you.

6.2 If:

6.2.1 the Product delivered is not what you ordered, or
6.2.2 the Product delivered is not of a satisfactory quality,
we will refund to you the amount paid and your reasonable costs of returning the Product.

7. Information you provide

Any information you provide to us will be governed by our Privacy Policy. Any information you provide to third parties will be governed by their terms and conditions.

8. Alterations

We may alter these terms from time to time and post the new version on our website, following which all use of our website will be governed by that version. You should check the terms on the website regularly.

9. Force Majeure

We do not take responsibility for any event which is outside our reasonable control.

10. Entire Agreement

These terms supersede any earlier terms, conditions or arrangements which may have subsisted between us.

11. Law

These terms shall be governed by and construed in accordance with the law of England; and the English Courts shall have exclusive jurisdiction to deal with any dispute which may arise out of them.

12. Severability

If all or any of these terms prove to be illegal or unenforceable, the other terms and the remainder of the term in question shall remain in full force and effect.

Data Protection Statement

Information held on the Ashmolean Museum's databases and records is held under the provisions of the Data Protection Act 1998.

All information submitted will be stored securely.
The data will only be used by the Ashmolean Museum or the University of Oxford for administrative purposes for as long as is necessary for the fulfilment of those purposes.
The Ashmolean Museum will not share personal details with any other organisation or individual without an individual's explicitly consent.